Customer Testimonials

The new building was well over due. The waiting area is nice and comfortable place to sit and get work done while my car was being serviced. The people at BV make the difference, I would not take my car any where else for service! I did not purchase my car there, however I will next time.  
-Dave C.

Sandie Fuller did an amazing job setting me up with everything I needed. She was with me every step of the process. She made sure I had no questions or doubts. Sandie really cares for the customers and their cars.  
-Thomas T.

One of the best experiences I have had buying a new car. Linda was great to deal with! 
-Anthony S.

I have had a relationship with Burnsville VW since 2001 when I leased my 2002 VW Jetta. My 2010 Jetta is the third car I've leased from this dealership. I have had nothing less than exceptional service from this dealership. Each consultant I worked with through the years has been top notch. The service department is the best. Overall, best car lease/purchase experiences in my life. 
-Gerilyn R.

I am new to the Volkswagen family and my first service experience was top notch! The staff was friendly and explained all the services rendered in great detail. They treated me as if we were family and the atmosphere in the service area & show room was very comfortable. Burnsville VW sets the standard for service and breaks all the stereotypes of working with car mechanics/service shops!  
-Nicole M.

We really appreciate the time and attention that Sandy (our service rep) gives us. We had numerous questions and she listened patiently, provided thorough answers, and made us feel like we were her special customers! 
-Denise B.

I live equally distant from two VW dealers. The friendliness (and expertise) of the service personnel is the primary factor I use in determining where to take my car for service. Burnsville VW is winning my business at the service counter!
-David L.

Over many years, many vehicles, and many dealership services your dealership's service quality and customer attentivness far exceeds all others: even my Mercedes dealership. I very much like my Service Consultant. 
-Stephen H.

I am always pleased when coming to Burnsville volkswagen. I feel valued as a customer and all of my car needs are taken serious. I appreciate the service staff and the time they took to explain any updates and review the services to be done ...when my lease is up and I find I am still drawn to Volkswagen I will be sure to purchase only from Burnsville Volkswagen. Big thanks to Burnsville VW!!! 
-Robin N.

Great experience, and I really appreciate both Linda's and Chad's help and enthusiasm. I felt that they truly believed in the VW line up and were not just trying to sell me a car 
-James

At the end of the sale process, I really thought of Linda as a friend! I will recommend Linda and Jay to any of my friends or family. In fact I have already started spreading the good word! I cannot say enough kind things about Linda. I thought she was honest and very diligent in finding the exact Tiguan that I wanted. This is the 4th VW that I have owned!
-Martha

This dealer has been extraordinary! I work for an airline and often can only get my car in early morning or late night. When I told a friend I was able to turn my car in at 8pm they wanted to know where. I have been very happy with the service. Not only did the mechanics fix my problem with the car, but also they proactively caught problems before they became bigger issues. I am so thankful for their help. I told a friend of mine and he recently purchased a diesel Jetta from them.
-Rodney

The service representative I interacted with (I think his name was Jim) was very friendly and informative. Your pricing was competitive, and I was told what my service (20,000 maintenance) included when I called for pricing information and scheduling. Other dealerships were vague (for example, one didn't know what was included OR the price, and said someone would have to call back, and then they called back and just had a price, which was ridiculous). Though I was using another dealer for all maintenance before, and that one is much closer to home, I will be coming back to your dealership because my overall experience was better.
-Lisa

I have purchased two of my vehicles thru Burnsville Volkswagen. I have always been impressed with the way I was treated by the Service Department. I am a "car guy" and bought my Beetle Turbo S, knowing that it is a rare car. I also own a Mustang convertible that I show at car shows. So I'm very picky/selective about where I have my cars serviced. Everyone there at Burnsville VW (Sandie, Jeremy, Borey, etc.) is excellent! They are "top notch" people. They are always helpful and answer all of my questions. The service that the dealership provides to their customers is "top notch." Two things that I found that are extremely nice touches....Providing a shuttle service for customers....and a car wash. The car wash is really a nice thing for me, either when I don't have time to wash it myself, or in the winter. I am a clean car nut and it's nice to drive away from the dealership in a clean car. Great job everyone at Burnsville Volkswagen!!!!! Keep up the good work!
-Scott

Jeremy was great. I feel like I got a good deal and was able to use a loaner car without hassle, and got great service. Also, bonus was a clean shiny car!  
-Susan D.

Brian and Jim were professional, courteous, and helpful... as usual. I recently underwent an ankle fusion. I tried to schedule service so it would all be complete before surgery. When the vehicle issues took a bit longer than expected (parts availability), Brian made sure the vehicle was delivered to me so that I would not have to worry about getting the Tiguan when only 2 days out of major surgery. There is no value I can place on this type of personal and thoughtful service. Thanks for taking care of my Tiguan -- and taking care of me in the process. It's so nice to not be "just a number" when maintenance is required. Keep up the great attitudes and professional service.  
-Christopher D.